Privacy Policy – Jewelry Flow

Last updated: 09 December 2025

Publisher / Controller: ZEN IN TECH LLC (“we”, “us”, “our”)

This Privacy Policy explains how we collect, use, and protect information when you use Jewelry Flow (the “Service”), including our website jewelryflow.app and any related mobile or web applications.

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

Important notice: This document is provided for general informational purposes only and does not constitute legal advice. Your use of the Service is at your own risk, and you remain responsible for complying with all laws that apply to you and your business.

1. Who We Are

The Service is operated by:

ZEN IN TECH LLC
(“Jewelry Flow”, “we”, “us”, “our”)

If you have questions about this Privacy Policy, you can contact us at:

Email: support@jewelryflow.app(or another contact email you designate)

2. Scope of This Policy

This Policy applies to:

• The website jewelryflow.app
• Jewelry Flow mobile and web apps
• Any other online services that link to this Privacy Policy

This Policy does not apply to third-party websites, services, or integrations that are not controlled by us, even if accessed through the Service.

Jewelry Flow is intended for professional and business use by jewelry stores, jewelers, setters, and polishers. The Service is not designed or marketed for use by children.

3. Information We Collect

3.1 Information You Provide to Us

Depending on how you use the Service, we may collect:

• Account information: name, email address, password or authentication details.
• Business information: company name, logo, tax details, contact details, shop address.
• Invoice and job details: invoice content, customer names and contact details, job descriptions, prices, photos or images you upload, payment status, comments, and notes.
• Support and communication: messages you send to us (support requests, feedback, bug reports, etc.).

You are responsible for ensuring that you have the right to provide all information you upload, including any personal data about your customers or other individuals.

3.2 Information Collected Automatically

When you use the Service, we may automatically collect:

• Device and usage data: IP address, browser type, device type, operating system, language settings, access times, pages viewed, and interactions with the Service.
• Log information: system logs, error logs, performance data.

3.3 Third-Party Analytics and Tools

We may use third-party tools (for example, analytics and session-recording services, advertising pixels, crash reporting) to help us understand how the Service is used and to improve stability and performance. These third parties may collect information such as:

• IP address and approximate location
• Device identifiers
• Pages visited, buttons clicked, and usage patterns

These third parties process data under their own privacy policies.

4. How We Use Information

We may use the information we collect for purposes such as:

• Providing, operating, and maintaining the Service
• Creating and managing your account
• Processing and storing your invoices, customer records, and related business data
• Improving and optimizing the Service, including performance, security, and UX
• Communicating with you (for example, service updates, security notices, support replies)
• Preventing, detecting, and investigating abuse, fraud, security incidents, or violations of our terms
• Complying with applicable laws and responding to lawful requests from authorities

We do not sell your personal data to third parties.

5. Legal Bases (Where Required)

Where data protection laws (such as GDPR) require a legal basis for processing, we rely on one or more of the following:

• Contract: processing is necessary to provide the Service you request.
• Legitimate interests: such as securing the Service, improving functionality, and preventing fraud, where these interests are not overridden by your rights.
• Consent: for specific optional features (for example, certain marketing communications), where required by law.
• Legal obligations: compliance with applicable laws and regulations.

6. How We Share Information

We may share your information in the following situations:

• Service providers: with third-party vendors who perform services on our behalf (e.g., hosting, storage, analytics, email delivery, customer support).
• Business transfers: in connection with a merger, acquisition, asset sale, or similar corporate transaction.
• Legal and safety reasons: if required by law or in good faith belief that such action is reasonably necessary to protect our rights, property, users, or the public.
• With your direction or consent: for example, when you intentionally share invoice PDFs or data with third parties.

We do not grant third parties the right to use your data for their own marketing without your consent.

7. Data Retention

We retain data for as long as reasonably necessary to:

• Operate the Service and maintain your account
• Store your invoices and related business records as part of your use of the Service
• Comply with legal obligations (for example, record-keeping requirements)
• Resolve disputes and enforce our agreements

You may request deletion of your account as described below. Note that some data (for example, logs, backups, or legally required records) may be retained for additional time where permitted or required by law.

We do not guarantee preservation of your data. You are solely responsible for exporting and backing up any invoices, customer data, or other records you may need for your business, tax, or legal requirements.

8. Security

We use reasonable technical and organizational measures to protect your information against accidental or unlawful destruction, loss, alteration, or unauthorized access.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your data. You use the Service at your own risk and should take appropriate measures (such as strong passwords, limiting access to your devices, and exporting your own backups).

9. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Access the personal data we hold about you
• Request correction or update of inaccurate information
• Request deletion of certain data
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us atsupport@jewelryflow.app. We may need to verify your identity before responding. Some requests may be limited or rejected where we are legally allowed or required to do so, or where fulfilling the request would impact other users’ rights.

You may also:

• Disable cookies or analytics in your browser or device settings (this may impact functionality).
• Close your account if you no longer wish to use the Service.

10. International Data Transfers

The Service may be operated from and data may be stored or processed in countries other than your own. By using the Service, you understand that your information may be transferred to and processed in jurisdictions that may have data protection laws different from (and possibly less protective than) those in your country.

Where required by law, we will take appropriate steps to ensure an adequate level of protection for such transfers.

11. Professional Use and Children’s Privacy

The Service is intended for professional and business use and is not designed or marketed for children.

We do not knowingly collect personal data from children. If you believe that a child has provided information to us through the Service, please contact us atsupport@jewelryflow.app so that we can take appropriate steps to delete such information where required by law.

If you are a parent or legal guardian and believe that your child is using the Service without your consent, you should contact us and also take steps to restrict access to the Service on the child’s devices.

12. Your Responsibilities as a Business User

If you use Jewelry Flow for your business (for example, as a jeweler, setter, or polisher):

• You are solely responsible for obtaining any required consents from your customers and for complying with all privacy, tax, consumer protection, and other laws that apply to your business.
• You are responsible for the content of your invoices, records, and files, and for the accuracy of all information you enter into the Service.
• We do not provide legal, tax, or accounting advice. You should consult your own professional advisors.

13. Use at Your Own Risk and No Guarantees

To the maximum extent permitted by applicable law:

• The Service is provided on an “as is” and “as available” basis, without warranties of any kind (express or implied), including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
• We do not guarantee the accuracy, completeness, or availability of the Service or any stored data.
• We are not liable for any loss of data, loss of profits, business interruption, or any other damages arising from your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability. In such cases, these provisions apply only to the extent permitted by law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of the Policy. If changes are significant, we may provide additional notice (for example, by email or in-app message).

Your continued use of the Service after changes become effective means you accept the updated Policy.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us at:

ZEN IN TECH LLC
Email: support@jewelryflow.app